ADAPTING TO CHANGE - WHY DOES THE ARMY ALWAYS LAG BEHIND?

ADAPTING TO CHANGE - WHY DOES THE ARMY ALWAYS LAG BEHIND? By Maj Gen VK Singh Change is part of life. With time rules and trends change in every walk of life. In almost all cases, these changes are for the better, and make our lives easier and more comfortable. Fifty years ago, the only way to communicate with family members and friends was the letter sent by post or telegram, unless one had a telephone. Today, even those living in remote areas have mobile phones. Very few people had cameras and one had to rely on professional photographers during important occasions such as weddings and family gatherings. The only medium to get news of what is happening in the World was the radio and newspaper, which only the privileged few could afford. Most of the rural population did not have access to banks and had to keep their savings in cash or gold ornaments. Even in cities and towns, depositing and withdrawing money was a tedious process. ATMs and online banking changed all this. Earlier, when a migrant worker wanted to send money to his family in the village, he had to send a money order, which took days if not weeks to reach it destinations. Today the migrant labourer transfers money to his wife online and it reaches her instantly. Another change concerns the identity of the citizens. The only people who had identity cards were members of the Armed Forces, Police and Government departments. A person without a job had virtually no identity. One could vote, provided his name was in the electoral rolls. With the passage of time the use of identity cards has grown exponentially. Fifty years ago, the only card an Armed Forces veteran had was the identity card issued by the Service HQ or Records Office. These granted him access to almost every place including military establishments, offices, hospitals, canteens and so on. These were valid for life and did not have to be renewed. Of course, if one owned a weapon or a car, one had to get a licence for its use, which needed to be renewed from time to time. The same applied to passports for foreign travel. When I retired twenty years ago, my identity card was withdrawn and I was issued a Retired Officers identity card. A few years back this card was withdrawn and I was issued a Veterans Card. With time the number of cards kept increasing. Today a veteran officer has literally dozens of cards. There is the veteran card, the ECHS card, the canteen card, the DSOI membership card, the golf course membership card, the PAN card, the Aadhaar card, the voter card, the driving licence, and so on. In addition, you have debit cards for withdrawing cask from your bank account and credit cards for purchasing items in shops or online. In recent years some more have been added such as the ESM identity card from the Zila Sainik Board. The plethora of cards have created a number of problems, with regard to their safe custody and renewal. As one grows older, keeping track of where each card is kept and when it is due for renewal becomes a hassle. The issue that troubles elderly veterans the most is the process of renewal. Almost all other agencies, government and private, have switched over to online renewal. This applies even to the life certificate one had to submit for his pension from the bank or annuity. Earlier, one had to submit these certificates in writing after getting them countersigned by a gazetted officer or the bank manager. Since the last couple of years, ICICI Prulife which earlier insisted on a physical life certificate now does it on line. After you log in the camera of your phone or laptop takes the photograph and the process is complete. For some reason, the Armed Forces have still not switched on to the online mode. The ECHS card has undergone two changes. Each time, one had to collect it in person. The Veteran card also had to be collected personally from Station HQ. The Zila Sainik Board also insists that you must visit their office to collect the ESM card identity. One might ask, once you have a veteran card, why should you need an ESM card to prove your identity as an ex-serviceman? Credit and debit cards for banks are also renewable. But the new ones are sent by post. If the banks can do it what prevents our military establishments such as Station HQ, ECHS and Zila Sainik Boards from doing the same? Consider the plight of elderly and disabled veterans who find it difficult to make personal visits. Some living in remote villages have to spend a lot of time and money to travel to these establishments just to collect a card. Can we not make their lives somewhat easier by adapting to change and adopting new practices being followed by others?